Essential management skills

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Essential management skills

There tends to be an assumption that management is something a consultant just picks up but there are considerable advantages to defining what good management looks like and encouraging self-reflection.

This introductory course provides an overview of the three key areas of management within an agency: account management and its role in supporting organic growth and better client retention; team management to drive performance and increase motivation; and self-management helping consultants to develop faster and foster relationships that will support them long-term.

Core content typically includes:

Account management

  • Qualities of a good account manager
  • Keeping the client happy
  • Keeping the agency happy
  • Asking the right questions
  • Delegating and letting go
  • Keeping track of progress

Team management

  • Qualities of a good team leader
  • Defining roles, responsibilities and expectations
  • Knowing your team
  • Building trust
  • Showing appreciation
  • Tackling problems quickly


  • Concept of self management
  • Raising self-awareness
  • Identifying how to ‘modify to manage’
  • Fostering stronger relationships